私のお気に入り |  | | Client Support Representative 8.5~10.2K |
| |  勤務地:中国上海市 |  月給:8500-10200 中国元 |
| | | @雇用形態:正社員 @職種:ｵﾍﾟﾚｰﾀｰ･作業員 @業種:IT・通信 | | | 求人詳細 | 行业类别
IT/通信/互联网／ 其他IT/通信/互联网相关
工作内容
Enjoy helping others and have an interest in social media and online news?
Meltwater is looking for individuals like you to join our Asia Pacific Support team based in our Shanghai office. With Meltwater’s culture and dynamic environment, this is the perfect opportunity to develop your communication and consulting skills while working for a fast-paced company that focuses on employee progression and culture. You'll be working with international colleagues and businesses from all over APAC, from Australia, Japan, Singapore and China.
This role is tailored for individuals with international experiences and can confidently write in English as well as Chinese or Japanese. You'll be joining a team of young professionals who share the goal of providing excellent client experiences for all via our high standards and focus.
What you will be doing...
The Client Support Representative role is the entry-middle level position within our International Program under our Client Experience division. It is a business-to-business support role which involves representing the Meltwater services to existing clients across Asia Pacific.
You’ll deliver excellent customer service and help our customers across Asia Pacific through our online communication channels
Troubleshooting and consult on Meltwater's best practices to existing client's queries
Become a product knowledge expert on our SaaS platforms.
Serve as a liaison between our technical team and account management team.
Collaborate with your team to achieve your collective and individual monthly and
quarterly goals.
Participate in team culture
We would love to see
At least 1 year of Customer service experience
Fluent English or business English skills
Business level Chinese (Simplified or Traditional) and Japanese
Tech savvy
Clear communication and writing style
Welcoming to change and high volume environmentYou will get bonus points forAmbitious internships or relevant professional experience
Familiarity with public relations, communications or marketing
International experience (academic, personal or professional)
关于面试
联络人
中国上海市 | | |
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